Privacy Policy

This Privacy Policy explains how Riseclub (AUS) handles personal information in connection with logistics, warehousing, freight forwarding, transportation management, and related activities. We follow principles consistent with Australian privacy expectations and aim to describe our practices in plain terms so stakeholders can understand how information is collected, used, and protected.

Information we collect. We may collect details such as names, role titles, business contact information, delivery and pickup addresses, order references, consignment identifiers, product descriptions, service instructions, and communications shared with our team. When operating e‑commerce fulfillment, we may also process order data provided by merchants, including recipient names, addresses, and contact numbers necessary for delivery and status updates.

How we use information. Information is used to plan, execute, and improve logistics services; verify and allocate inventory; arrange carrier bookings; provide tracking and milestone updates; handle exceptions; manage billing; and meet compliance obligations. We may generate aggregated operational insights to understand network performance. Where appropriate, we may contact you to confirm details, seek feedback, or share service notices relevant to your shipments or account.

Sharing and third parties. We may share information with carriers, linehaul partners, last‑mile providers, customs brokers, technology vendors, and professional advisers who support our operations. These parties are engaged to perform defined tasks and are expected to handle information responsibly. When data must cross borders for service delivery, we take steps designed to support secure transfer and alignment with contractual requirements.

Security and retention. We apply administrative, technical, and physical safeguards aiming to reduce the likelihood of unauthorised access, alteration, or misuse. These measures may include access controls, encryption where suitable, audit trails, and staff training. Retention periods are tied to operational needs, legal requirements, and dispute resolution timelines. When records are *** longer needed, we seek to archive or de‑identify them in a reasonable timeframe.

Your choices. You may request access to the personal information we hold about you and ask for corrections if details are incomplete or inaccurate. You can also opt out of marketing communications at any time by using provided links or contacting us directly. Operational notices that relate to shipments or service changes may still be sent where they are necessary to provide services you have requested.

Cookies and analytics. Our websites may use cookies and similar technologies to support essential features, remember preferences, and understand how pages are used. You can adjust browser settings to manage cookies. Some site elements may function differently if certain cookies are limited. For details about these technologies, please review this Policy together with the cookies information displayed on our site.

Updates to this Policy. We may update this Policy to reflect operational or legal changes. The latest version applies to our handling of information from the date it is posted. Historic versions may be available upon request for reference. Material updates will be signposted in a reasonable manner.

Contacting us. If you have a question, wish to make a request, or would like to raise a concern about privacy, please contact Riseclub using the details below. We aim to acknowledge queries promptly and to provide a considered response.

  • Address: 24 Bellamy Street, Fitzroy VIC 3065, Australia
  • Phone: +61472958346
  • Email: Riseclub@gmail.com

For legal context related to service terms, liability allocation, and dispute processes, please see our internal Legal section available on this site. We encourage readers to consider both documents together when assessing how services are delivered and how information is handled within those services.